Once your shares are settled in Charles Schwab, you can:
Call the Security Operation Team on 1-800-435-4000 for DRS transfers, or 1-800-323-4332 for escalated cases.
You will then need to provide the following information:
Your Charles Schwab account number.
The last 4 digits of your SSN.
Then select option 4 for "Stock Certificates".
When connected to an agent, say: “I want an outbound DRS transfer of my GME shares to Computershare”.
You may then be asked for the following information:
Your home address.
How many shares you want to transfer.
If the agent is less experienced, you may also be asked for the following information:
The stock (GameStop), its ticker (GME) and its CUSIP (36467W109).
The Transfer Agent's name, DTC number, and address. In GameStop's case that's: Computershare US. DTC# 7807. Computershare Trust Company, N.A., P.O. Box 505005, Louisville, KY 40233-5005.
The transfer will take 3-5 business days to process.
If you don't have an existing Computershare account:
The broker and Computershare will take care of the transfer and open a Computershare account for you. This will take another 2-3 business days.
If you have an existing Computershare account:
Your broker will transfer the shares based on your name and address. As a result, a second account may be created for you. This can be for a few reasons, such as a middle initial existing on one account, but not the other. If your name and address match exactly, then the transfer will process within the normal amount of time. If not, then it will take another 2-3 business days.
Your broker may ask you for a Computershare account number. For security reasons we do not recommend giving this information to your broker. With Computershare accounts, the account number is the "key" that allows brokers to authorize a transfer of shares out of the DRS and back to the broker.
After your shares leave your broker:
You can wait 3-5 business days for your account statement to arrive in the mail, or you can begin your account creation early by using your SSN. Although if your name and address are entered differently to your broker it may open a second account. To open your account with your SSN:
Go to Computershare.com/us.
Click on “Login to Investor Center”.
Click on “Register Now”.
Answer security questions such as Social Security number, ZIP Code, name of the stock that you hold (GameStop).
Computershare will then prompt you to create your username, password and security questions.
Once your account is created, Computershare will send you a verification letter in the mail.
You can wait 3-5 business days for the verification letter, or you can verify your identity immediately online.
To verify online, Computershare will ask some security questions based on info they take from LexisNexis. Please note, part of the process is to give a question with zero correct answers. So read the questions carefully.
When you receive the verification code letter:
Return to Computershare.com/us.
Click on “Login to Investor Center”.
Login using the username, and password you have created.
Then you can enter the verification code.
You now have full access to your Computershare account!
There is no more need for the verification code.
We recommend you now activate your two-step verification (2FA) to improve your account security. You can set this up by going to: "My Profile", then "Account Security Preferences".